Shipping policy
SHIPPING & PROCESSING POLICY
Last Updated: September 17, 2026
Thank you for shopping with us! We carefully prepare every order to ensure your products are packaged securely and ready for delivery. Please review our Shipping & Processing Policy before placing your order.
1. ORDER PROCESSING
All orders are processed during our regular business days, Monday–Friday, excluding weekends and major holidays.
Please allow [3–5 business days] for your order to be processed before it is shipped.
Processing time begins after your payment has been successfully received and your order has been confirmed.
Processing time does not include shipping/transit time.
During sales, promotions, holidays, product launches, or periods of unusually high order volume, processing times may be extended. Any updated processing timeframe will be communicated when applicable.
2. SHIPPING
Once your order has been processed, it will be shipped using the shipping method selected at checkout.
Estimated shipping times are:
- Standard Shipping: [3–7 business days]
- Priority Shipping: [1–3 business days]
- Express Shipping: [1–2 business days]
Shipping times are estimates provided by the carrier and are not guaranteed delivery dates.
Selecting expedited shipping does not necessarily shorten the order-processing time unless otherwise stated.
3. TRACKING INFORMATION
Once your order has shipped, you will receive a shipping confirmation email containing your tracking information.
Tracking information may take up to 24–48 hours to update after your package has been picked up or scanned by the shipping carrier.
Please use the tracking information provided to monitor the status of your shipment.
4. INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping and contact information when placing an order.
Please carefully review your shipping address before completing checkout.
We are not responsible for orders delivered to an incorrect address provided by the customer.
If you notice an error in your shipping address, contact us immediately. While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed once an order has entered processing or been shipped.
5. LOST, STOLEN, OR DELAYED PACKAGES
Once an order has been shipped and transferred to the shipping carrier, we are not responsible for carrier delays, lost packages, stolen packages, or packages marked as delivered.
If your tracking information indicates that your package has been delivered but you cannot locate it, please:
- Check your mailbox, front door, porch, garage, and other delivery areas.
- Ask household members or neighbors if they received the package.
- Contact the shipping carrier to report the issue.
- Contact us if additional assistance is needed.
We may assist with filing a carrier claim when applicable, but a carrier-confirmed delivery does not automatically qualify for a replacement or refund.
6. DAMAGED PACKAGES
Please inspect your package immediately upon delivery.
If your package appears damaged, take clear photographs of the package and its contents before opening or altering anything and contact us within 48 hours of delivery.
Additional photos or information may be requested to determine the appropriate resolution.
7. RETURNED PACKAGES
Packages may be returned to us because of:
- Incorrect or incomplete address
- Failure to claim the package
- Refusal of delivery
- Multiple unsuccessful delivery attempts
- Other carrier-related circumstances
If a package is returned to us, additional shipping charges may apply before it can be reshipped.
Refunds for returned packages are subject to our Return & Refund Policy.
8. INTERNATIONAL ORDERS
For international orders, customers are responsible for any applicable customs fees, duties, taxes, import charges, or other fees imposed by the destination country.
International shipping times may vary due to customs processing and circumstances outside of our control.
We are not responsible for delays caused by customs.
9. PRE-ORDERS & OUT-OF-STOCK ITEMS
If an item is listed as a pre-order or has a stated fulfillment timeframe, that timeframe will be provided on the product page or at checkout.
Pre-order items may have a longer processing period than in-stock items.
If your order contains both in-stock and pre-order items, your order may ship once all items are available unless otherwise stated.
10. ORDER CHANGES & CANCELLATIONS
Orders are processed as quickly as possible. Therefore, we cannot guarantee that changes or cancellations can be made after an order has been submitted.
If you need to make a change or request a cancellation, contact us immediately.
Once an order has entered processing or has been shipped, changes and cancellations may no longer be possible.
Please refer to our Terms of Service and Return & Refund Policy for additional information.
11. SHIPPING CARRIERS
We may use one or more shipping carriers to fulfill orders.
Carrier selection may vary based on the destination, shipping method, package size, and other fulfillment factors.
Once the package is in the carrier’s possession, carrier policies and delivery procedures apply.
12. BUSINESS DAYS
Business days are Monday through Friday and do not include weekends or major holidays.
For example, an order placed on Friday may not begin processing until the following business day.
13. CONTACT US
If you have questions regarding your order or shipment, please contact us using the customer service information provided on our website.
Please include your full name and order number when contacting us about an existing order.
By placing an order through our website, you acknowledge and agree to this Shipping & Processing Policy.
Thank you for your order and for supporting our business!