Refund policy

RETURN & REFUND POLICY

Last Updated: September 17, 2026

Thank you for shopping with us. We take pride in providing high-quality hair products and carefully inspect each order before shipment. Because hair is a personal-use product, we have specific policies regarding returns, exchanges, cancellations, and refunds.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

1. ALL SALES ARE FINAL

Due to the nature of our products, all hair sales are final. We do not accept returns or exchanges for hair that has been worn, washed, colored, bleached, cut, altered, installed, brushed excessively, or otherwise manipulated.

We are unable to accept returns based solely on a change of mind, incorrect selection, dissatisfaction with the length, texture, density, or personal preference after the order has been received.

2. DAMAGED OR INCORRECT ORDERS

If you receive an incorrect, defective, or damaged item, please contact us within 48 hours of delivery.

To be eligible for consideration, you must provide:

  • Your order number
  • A detailed description of the issue
  • Clear photos of the hair and packaging
  • Clear photos of the shipping label
  • Any other information requested by our customer service team

The hair must remain unused, unworn, unaltered, and uninstalled while the issue is being reviewed.

If the issue is determined to be the result of our error or a verified product defect, we may offer a replacement, store credit, or refund at our discretion.

3. HAIR MUST REMAIN UNALTERED

We cannot accept responsibility for issues resulting from:

  • Improper installation
  • Improper washing or maintenance
  • Excessive heat
  • Chemical processing
  • Bleaching or coloring
  • Cutting or altering the hair
  • Use of inappropriate hair products
  • Improper storage
  • Normal shedding
  • Normal tangling or matting caused by improper care
  • Damage caused by a stylist or third party

Once the hair has been installed, altered, colored, bleached, cut, washed, or otherwise used, the sale is considered final.

4. ORDER CANCELLATIONS

Orders are processed as quickly as possible. If you need to cancel an order, please contact us immediately after placing your order.

Cancellation requests are not guaranteed and may not be possible once your order has entered processing or fulfillment.

If your order has already been shipped, it cannot be canceled.

5. REFUNDS

Approved refunds will be issued to the original payment method used at checkout.

Please allow your financial institution additional processing time for the refund to appear in your account.

Shipping charges are generally non-refundable, except when the refund is issued because of an error on our part.

6. RETURN SHIPPING

If a return is approved, you will receive specific return instructions from our customer service team.

Customers may be responsible for return shipping costs unless the return is due to an error on our part or an approved defective product claim.

Do not send merchandise back without receiving return authorization from us first. Unauthorized returns may not be accepted.

7. LOST, STOLEN, OR DELAYED PACKAGES

Once an order has been shipped and tracking confirms delivery, we are not responsible for packages that are lost, stolen, misplaced, or delivered to an incorrect address provided by the customer.

Please make sure your shipping information is accurate before completing your purchase.

If your package is delayed or appears to be lost in transit, please contact the shipping carrier directly. We will assist when reasonably possible, but carrier delays do not automatically qualify an order for a refund.

8. WRONG SHIPPING ADDRESS

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply before the order can be reshipped.

If the package has already shipped, we may be unable to change the shipping address.

9. STORE CREDIT

In certain circumstances, we may offer store credit instead of a monetary refund.

Store credit may be subject to the terms communicated at the time it is issued and cannot be exchanged for cash unless otherwise required by applicable law.

10. PRODUCT APPEARANCE & COLOR

Actual hair color, texture, length, density, and appearance may vary slightly from website photographs due to lighting, photography, screen settings, manufacturing variations, and the natural characteristics of hair.

Minor variations do not necessarily constitute a product defect.

11. CUSTOMER RESPONSIBILITY

Please inspect your order immediately upon delivery and before installing, washing, coloring, cutting, or otherwise altering the hair.

By using or altering the hair, you acknowledge that you have accepted the product in its received condition.

12. HOW TO CONTACT US

For questions regarding an order, return, damaged item, or refund request, please contact us through our official customer service contact information listed on our website.

When contacting us regarding an order, please include your full name and order number so that we can assist you as quickly as possible.

IMPORTANT

We reserve the right to review each return, exchange, refund, and product-issue request individually and to deny requests that do not meet the requirements of this policy.

Nothing in this policy is intended to limit any rights or remedies that cannot legally be waived under applicable law.

Thank you for choosing our business and supporting our brand!